Terms of Service

1. Agreement to Terms

By accessing or using DaraNode ("Service," "Platform," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you (either an individual or entity) and DaraNode.

2. Description of Service

DaraNode is a cloud-based SaaS platform that provides:

• Product management and catalog organization
• Shopify integration and synchronization
• Team collaboration with role-based access
• Bulk operations and data management
• Email signature generation
• API access for integrations

3. Account Registration

3.1 Eligibility

To use the Service, you must:

• Be at least 18 years of age (or the age of legal capacity in your EU member state)
• Have the legal capacity to enter into contracts under your national law
• Provide accurate and complete registration information as required by GDPR
• Maintain and update your account information in accordance with data accuracy principles

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your authentication codes
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your team members comply with these Terms

3.3 Subdomain and Workspace

When you create an account, you select a unique subdomain. You may not:

• Use a subdomain that infringes on trademarks or rights of others
• Impersonate another person or entity
• Use offensive, obscene, or inappropriate names

4. Subscription Plans and Billing

4.1 Plans and Pricing

We offer multiple subscription tiers:

• Starter: €29/month or €290/year
• Professional: €99/month or €990/year
• Enterprise: €299/month or €2,990/year

Prices are subject to change with 30 days' notice.

4.2 Payment Terms

• Billing Cycle: Monthly or annual, based on your selection
• Auto-Renewal: Subscriptions auto-renew unless cancelled
• Payment Method: Credit card via Stripe (PCI-DSS compliant)
• Failed Payments: Service may be suspended after 3 failed payment attempts

4.3 Free Trial

• 14-day free trial available for new accounts
• No credit card required during trial
• Full access to features during trial period
• Clear notification before trial ends
• No automatic charging without explicit consent

4.4 Refunds and Withdrawal Rights

In accordance with EU Consumer Rights Directive (2011/83/EU):

• 14-Day Right of Withdrawal: EU consumers may withdraw from the contract within 14 days without giving reason
• Monthly subscriptions: Pro-rated refund if cancelled within first 14 days
• Annual subscriptions: Full refund within 14 days, pro-rated refund within 30 days
• Refunds processed within: 14 days as required by EU law
• Waiver of withdrawal right: By using the service during withdrawal period, you expressly request immediate performance and acknowledge loss of withdrawal right

4.5 Cancellation

You may cancel your subscription at any time through the billing dashboard or Stripe Customer Portal. Cancellation takes effect at the end of the current billing period.

5. Acceptable Use Policy

5.1 Permitted Use

You may use the Service only for lawful business purposes in accordance with these Terms.

5.2 Prohibited Activities

You must not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Upload malicious code, viruses, or malware
• Attempt to gain unauthorized access to the Service
• Interfere with or disrupt the Service or servers
• Use the Service to send spam or unsolicited communications
• Scrape, crawl, or harvest data without permission
• Reverse engineer, decompile, or disassemble the Service
• Resell or redistribute the Service without authorization
• Use the Service to compete with us

6. Data and Content

6.1 Your Content

You retain all rights to the data and content you upload ("Your Content"). By using the Service, you grant us a limited license to:

• Store, process, and display Your Content
• Back up Your Content for disaster recovery
• Use Your Content to provide and improve the Service

6.2 Content Responsibility and Data Controller Obligations

You are solely responsible for:

• The accuracy and legality of Your Content under applicable EU law
• Obtaining necessary rights and permissions for Your Content
• GDPR Compliance: As data controller, you must ensure compliance with GDPR (Regulation (EU) 2016/679) for any personal data you process through our Service
• Providing appropriate privacy notices to your data subjects
• Obtaining valid legal basis for processing (consent, contract, legitimate interest, etc.)
• Backup and recovery of Your Content
• Responding to data subject access requests for data you control

6.3 Content Restrictions

Your Content must not:

• Contain illegal, harmful, or offensive material
• Infringe on copyrights, trademarks, or other rights
• Violate privacy or data protection laws
• Contain malware or malicious code

6.4 Content Removal

We reserve the right to remove any Content that violates these Terms or is reported as inappropriate.

7. Service Availability and Support

7.1 Uptime

We strive for 99.9% uptime but do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance when possible.

7.2 Support

• Starter: Email support (48-hour response time)
• Professional: Priority email support (24-hour response time)
• Enterprise: Priority support with dedicated account manager

7.3 Service Modifications

We may modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We are not liable for any modification, suspension, or discontinuation.

8. Intellectual Property

8.1 Our Rights

The Service, including its original content, features, and functionality, is owned by DaraNode and protected by copyright, trademark, and other intellectual property laws.

8.2 Trademarks

"DaraNode" and our logo are trademarks. You may not use our trademarks without prior written permission.

8.3 Feedback

If you provide feedback or suggestions, we may use them without obligation or compensation to you.

9. Data Protection and Privacy (GDPR Compliance)

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference and complies with EU GDPR (Regulation (EU) 2016/679).

9.1 Data Processing Agreement

We act as a data processor (Article 28) for Your Content containing personal data. You are the data controller and must:

• Ensure you have lawful basis for processing under GDPR Article 6
• Provide clear privacy notices to your data subjects
• Respond to data subject rights requests (access, erasure, portability, etc.)
• Maintain records of processing activities (Article 30)

9.2 Our Processor Obligations

As your data processor, we commit to:

• Process data only on your documented instructions
• Ensure confidentiality of persons processing data
• Implement appropriate security measures (Article 32)
• Assist with data subject rights requests
• Assist with data breach notifications
• Delete or return data upon termination
• Make available information to demonstrate compliance
• Use sub-processors only with your authorization

9.3 Sub-Processors

We use the following sub-processors: Render.com (hosting), Stripe (payments). You authorize use of these sub-processors. We maintain Data Processing Agreements with all sub-processors.

10. Third-Party Integrations

10.1 Shopify Integration

If you connect a Shopify store:

• You must comply with Shopify's Terms of Service
• You grant us permission to access your Shopify data
• We are not responsible for Shopify service disruptions
• You may disconnect at any time

10.2 Stripe Payment Processing

Payments are processed by Stripe. You agree to Stripe's Terms when making payments.

11. Limitation of Liability (Subject to Mandatory EU Law)

12. Warranties and Disclaimers (Subject to EU Consumer Law)

12.1 Service Warranties

Subject to mandatory EU consumer protection laws (including EU Consumer Rights Directive 2011/83/EU and Sale of Goods Directive), the Service is provided "as is" and "as available".

EU CONSUMERS: You have statutory rights under EU law including rights to services that are:

• As described and fit for the purpose for which services of that type are normally used
• Of satisfactory quality
• Provided with reasonable care and skill

Nothing in these Terms affects your statutory rights as an EU consumer.

12.2 Service Availability

We aim for 99.9% uptime but cannot guarantee uninterrupted service. We do not warrant that:

• The Service will be uninterrupted or error-free at all times
• All defects will be corrected immediately
• The Service is free of viruses or harmful components (though we take reasonable measures)
• Results will meet all your specific requirements

We will make reasonable efforts to resolve service issues promptly and notify you of planned maintenance.

13. Indemnification (Business Users)

If you are using the Service for business purposes (not as a consumer), you agree to indemnify, defend, and hold harmless DaraNode and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your Content and your processing of personal data
• Your breach of GDPR or other data protection obligations

EU CONSUMERS: This indemnification clause does not apply to you as a consumer under EU law.

14. Termination

14.1 Termination by You

You may terminate your account at any time by:

• Cancelling your subscription through the billing dashboard
• Contacting our support team

14.2 Termination by Us

We may suspend or terminate your account immediately if you:

• Violate these Terms
• Fail to pay subscription fees
• Engage in fraudulent or illegal activities
• Abuse or misuse the Service

14.3 Effect of Termination

• Your access to the Service will be revoked
• We may delete Your Content after 30 days
• You remain liable for any outstanding fees
• You may request a data export within 30 days

15. Dispute Resolution and Governing Law

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the European Union and the applicable laws of your EU member state where you are habitually resident (for consumers) or where your business is established (for business users).

15.2 Jurisdiction

For EU Consumers: You may bring legal proceedings in the courts of the EU member state where you are habitually resident. We may only bring proceedings against you in the courts of your habitual residence.

For Business Users: Disputes shall be subject to the exclusive jurisdiction of the courts of [Your EU Member State - e.g., Ireland, Germany, etc.].

15.3 Alternative Dispute Resolution (ODR)

EU consumers have access to the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

We are willing to participate in alternative dispute resolution procedures before consumer arbitration boards.

15.4 Amicable Resolution

Before initiating legal proceedings, we encourage you to contact us at [email protected] to seek amicable resolution of any dispute.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and DaraNode.

16.2 Modifications

We may modify these Terms with at least 30 days' notice. We will notify you of material changes by:

• Email notification to your registered address
• Prominent notice on the Service
• Updating the "Last Updated" date

EU CONSUMERS: If you do not accept the changes, you may terminate your contract within 30 days and receive a pro-rated refund. Continued use after the notice period constitutes acceptance.

16.3 Severability

If any provision of these Terms is found to be unenforceable or invalid under EU law, it shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will remain in full effect.

16.4 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision. Any waiver must be in writing to be valid.

16.5 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms to any successor, affiliate, or in connection with a merger or acquisition, provided we notify you and your rights are not adversely affected.

16.6 Force Majeure

We are not liable for delays or failures in performance due to causes beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, pandemics, labor disputes, government actions, or failures of third-party services. We will notify you promptly and make reasonable efforts to resume performance.

16.7 Language

These Terms are drafted in English. Translations may be provided for convenience, but in case of conflict, the English version shall prevail to the extent permitted by local law.

17. Contact Information

18. EU Consumer Rights Summary

For your convenience, here is a summary of your key rights under EU law (this does not replace the full terms above):

• Right to Information: Clear information before and after purchase
• Right of Withdrawal: 14 days to cancel without reason
• Right to Conformity: Services must be as described and of satisfactory quality
• Right to Remedy: Repair, replacement, or refund for non-conforming services
• Data Protection Rights: Access, rectification, erasure, portability under GDPR
• Right to Complain: Access to dispute resolution and courts in your country

19. Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

EU CONSUMERS: Nothing in these Terms affects your mandatory statutory rights under EU law.

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These Terms of Service are effective as of January 10, 2026 and comply with EU law including GDPR (Regulation (EU) 2016/679) and Consumer Rights Directive (2011/83/EU).
View our Privacy Policy